Sunday, September 18, 2011

iPad Mail App Crash? Possible Solution

When you open mail and connect to a POP account, does it crash? Can you see mail for a few seconds? Are emails in there from one month ago? Even after you have cleared all emails via webmail, reset devices, deleted and re-added the accounts. Does your iPad or other iOS device seem to have remembered the old emails?

It seems the problem and as stated above is the mail app crashing seems to be tied to undeliverable mail in the main account. Mainly Gmails.

Symptom: Mail App would crash consistently after running for about 5-10 seconds. 

Here is a possible fix to the Mail App crashing:
Log directly into and do a search for "undeliverable". 

Mail App is setup with a gmail IMAP account. Gmail search results were emails that had been sent out that were deemed undeliverable.

Delete the email and confirm deletion by doing one more search for undeliverable directly in Gmail search  - there were no longer any more results. 

Check your iPad mail app and it should be running fine now. Interesting crash issue for iOS on the iPad, Most people dont have this problem with their iMac, Macbook Pro, Mac Mini and iPhone (iOS 4 on a 3GS). All of them are using the same IMAP gmail account and apple's mail client. 

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